Pharmacy Technician

CVS Health • Universal City, TX

6d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow pharmacy workflows, standard operating procedures, best practices, and applicable laws and policies, and contribute to a safe, inclusive, and engaging team culture.

After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, duties may be restricted by the Pharmacy Manager. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines after completing additional requirements.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet state-level licensure and national certification requirements applicable to the location.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, customer service and team orientation, communication, mathematical reasoning, and problem-resolution abilities.
• Meet the role’s physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual acuity.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflows at workstations including production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, pursue growth, and expand clinical and technical knowledge to better assist patients.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market when shifts are needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies to support patient safety, controlled-substance compliance, recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when legally permitted and appropriately trained and certified.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Focus on tasks, shift between tasks as needed, and confirm prescription information and label accuracy.
• Use friendly customer service, recognize patient reactions, and respond appropriately.
• Communicate verbally and in writing with patients and colleagues, using active listening.
• Use mathematics to determine quantities and supplies needed to fill prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED