Pharmacy Technician

CVS Health•Plainfield, CT

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate, and timely prescription fulfillment and caring service. Technicians assist patients and customers in person, at pickup and drive-thru, and over the phone, while following company Standard Operating Procedures, pharmacy workflow practices, and applicable laws and professional standards. They contribute to a safe, inclusive team culture and complete required company training and any state registration, licensing, and certification requirements. Until those requirements are met, duties may be restricted by the Pharmacy Manager. Depending on applicable law and required training and certification, Technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. This is a full-time position with anticipated weekly hours of 40. The typical pay range is $18.94–$28.94 per hour. The role requires regular and predictable attendance, including nights and weekends, and may require travel to other stores in the market to cover shifts. Physical demands include standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to help ensure patient safety.
Help people in a friendly manner, understand patients’ reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles required to fill a prescription.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the stated physical demands, including mobility, extended periods upright, reaching, repetitive finger work, stooping, close visual acuity, and lifting or exerting force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide positive patient experiences with empathy and genuine care, including serving patients at pickup, drive-thru, and over the phone.
Offer immunizations and other services at the register and over the phone, and solve or escalate patient concerns.
Perform permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
When supporting immunizations, complete required licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events, document patient information, and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform additional tasks as directed by a Supervisor or Manager.