Pharmacy Technician

CVS Health • Walnut Creek, CA

8d • $19 - $29 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are fulfilled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies while helping create a caring, safe, and inclusive experience.

Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict the technician’s duties. Depending on state law and completion of the relevant training and certification, technicians may also support immunizations and other patient health care services.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state pharmacy rules do not specify a minimum age, be at least 16 years old.
• If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
• Friendly customer-service approach, with the ability to notice and appropriately respond to patients’ reactions.
• Verbal and written communication skills, including active listening and clear interaction with patients and colleagues.
• Mathematical reasoning skills to calculate quantities such as tablets to dispense, days’ supply, and bottle quantities.
• Ability to identify challenging patient or colleague interactions and choose an appropriate response.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; control precision when adjusting machines; and stoop or bend to move items.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to help ensure safe and accurate prescription fulfillment.
• Provide empathetic, personalized patient service at pickup, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where lawful and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Where permitted, educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Where permitted, monitor for and respond to adverse reactions and report events in accordance with public health requirements.
• Where permitted, review and collect patient information and track and document information for applicable patients.
• Where permitted, monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED