Pharmacy Technician

CVS Health•Hilton Head, SC

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive environment. They must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict duties. The role may include supporting immunizations and other patient health services when permitted by law and supported by required training and certification. Technician Immunizers must complete applicable licensure and training requirements. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a full-time position with 40 anticipated weekly hours.

Requirements

Comply with applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have the ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including friendly assistance and the ability to recognize and respond appropriately to patients’ reactions.
Use and understand verbal and written communication, and practice active listening with patients and colleagues.
Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, or bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Be able to perform the physical demands of the role, including extended standing or upright activity; lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently; reaching, stooping, repetitive finger movements, and close visual work.
Be able to convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide positive patient experiences with empathy and genuine care, including serving patients in person, at drive-thru, and over the phone; offering immunizations and other services; and resolving or escalating patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other market stores to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide helpful customer service, communicate with patients and colleagues, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform additional tasks as directed by a Supervisor or Manager.