Pharmacy Technician

CVS Health • Dracut, MA

1d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and customer service in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients in person, at the drive-thru, and over the phone; and follow company procedures and applicable laws. Technicians complete required company training and meet state registration, licensing, and certification requirements. Duties may be restricted until those requirements are completed.

Depending on state law, training, and certification, technicians may also support immunizations and other health services, including point-of-care testing and offsite clinics. In Technician Immunizer status, duties may include preparing and administering vaccines, educating patients, referring vaccine questions to the pharmacist, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

• Meet applicable state Board of Pharmacy requirements and laws, including any requirements for age, education, and licensure or certification.
• If state rules do not establish a minimum age, be at least 16 years old.
• If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Be able to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Demonstrate friendly customer service, recognize and respond appropriately to patients’ reactions, and work as part of a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to determine quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, visual inspection, and communicating and receiving detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow processes at production, pickup, drive-thru, and drop-off workstations.
• Help ensure prescriptions are fulfilled promptly, safely, and accurately.
• Provide empathetic, personalized service to patients in person, at pickup and drive-thru, and by phone; address or escalate patient concerns.
• Offer immunizations and other services where appropriate and permitted.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Communicate and collaborate with the pharmacy team, contribute to a safe and inclusive workplace, and seek feedback and opportunities to develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including controlled-substance dispensing and recordkeeping requirements and patient privacy and security rules.
• Complete additional licensure and training requirements to obtain Technician Immunizer status where permitted.
• For immunization support, educate patients about vaccines, refer vaccination questions to the pharmacist on duty, monitor and respond to adverse reactions, report events as required, review and document patient information, and monitor vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED