Pharmacy Technician

CVS Health•North Olmsted, OH

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are met. Technicians may provide additional patient health services, including immunizations and point-of-care testing, where allowed by law and supported by the required training and certification. Technician immunizers must complete additional training and licensure requirements and may prepare and administer vaccines, educate patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the work location.
Complete required company training within the designated timeframe.
Have the ability to concentrate, shift between tasks, and verify prescription information and labeling accurately.
Demonstrate customer service and teamwork skills, including noticing and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the position, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger work; close visual acuity; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
If supporting immunizations, complete applicable training and licensure requirements; educate patients about vaccines and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning, and resolve problems.
Perform the physical activities required for the role, including standing, moving, reaching, repetitive finger movements, lifting, visual inspection, and conveying and receiving spoken information.
Perform additional tasks as directed by a Supervisor or Manager.