Pharmacy Technician

CVS Health•McDonough, GA

17d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians work as part of the pharmacy team, follow standard operating procedures and best practices, and communicate effectively to support a safe and inclusive environment. After starting in the role, Technicians must complete a company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Depending on applicable laws, training, and certifications, Technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Technician immunizer responsibilities may include preparing and administering vaccines, educating patients, referring vaccination questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require. The position involves extended periods of standing and mobility, handling and lifting items, repetitive hand and finger movements, reaching, stooping, and close visual work. The anticipated schedule is 40 hours per week. This is a full-time position with an hourly pay range of $16.50 to $25.00. Eligible colleagues may receive benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have the ability to concentrate on tasks and quickly pivot between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including looking for ways to help people, responding appropriately to patients’ reactions, and communicating effectively with patients and colleagues.
Use active listening and understand verbal and written communications.
Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle requirements.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including extended periods of mobility and standing, repetitive hand and finger activity, reaching, stooping, close visual acuity, and lifting or exerting force as described in the posting.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to help Pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
When authorized as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities such as tablets, days’ supply, and bottles needed.
Assist patients and colleagues through attentive communication, active listening, friendly service, and appropriate problem resolution.
Perform physical tasks required by the position, including remaining upright, lifting, scanning and bagging items, reaching, repetitive finger movements, precision adjustments, stooping, and visually inspecting small details.
Perform additional tasks as directed by a Supervisor or Manager.