Pharmacy Technician

CVS Health•Virginia Beach, VA

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, timely prescription fulfillment and compassionate service to patients. They work as part of the pharmacy team, follow company standard operating procedures and pharmacy workflow practices, and help create a safe, inclusive environment for patients and colleagues. Technicians complete company training and meet applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict their duties. The role may include supporting immunizations, point-of-care testing, and offsite clinics when permitted by law and supported by the required training and certification. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate the ability to focus, shift between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, team orientation, active listening, and verbal and written communication skills.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods, mobility, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
If supporting immunizations, complete the required licensure and training, educate patients about vaccines, refer vaccine questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, and use attention, communication, customer service, mathematical reasoning, and problem-solving skills to meet patient and business needs.
Perform other tasks as directed by a Supervisor or Manager.