Pharmacy Technician

CVS Health • Arnold, MD

21d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help pharmacy operations run smoothly, prescriptions get filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met.

Technicians support prescription fulfillment and patient service at pharmacy workstations, including production, pickup, drive-through, and drop-off. They may assist with immunizations and other health services where allowed by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional training and licensure requirements, educate and refer patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role also involves basic inventory activities, compliance with applicable laws and policies, regular predictable attendance including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Maintain attention and focus, including concentrating on tasks, shifting between tasks, and verifying prescription information and label accuracy.
• Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging interactions and select an appropriate course of action.
• Meet the role’s physical demands, including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, close visual work, and handling items with the specified force limits.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pickup, drive-through, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including those concerning patient safety, controlled substances, recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where lawful and appropriately trained and certified.
• Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events according to public health requirements.
• Review and collect patient information, and track and document information for each applicable patient.
• Monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED