Pharmacy Technician

CVS Health•San Francisco, CA

8d•$22 - $32•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping the pharmacy team fill prescriptions promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and help create a safe, inclusive environment for patients and colleagues. After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict assigned duties. Depending on state law and required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, or staffing offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply-management duties.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Have the ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including mobility and extended periods upright; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; precision control; close visual acuity; and occasional lifting or exertion up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide caring and personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where allowed and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; assist patients and colleagues; communicate clearly; use active listening and mathematical reasoning; and identify appropriate actions to resolve challenging interactions.
Perform the physical activities and demands described in the posting, including remaining upright, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.