Pharmacy Technician

CVS Health•Winter Haven, FL

19d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers as a first point of contact, and contribute to a caring, inclusive, and safe experience. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and CVS policies. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until requirements are met. Technicians may support prescription production, pickup, drive-thru, and drop-off workflows; patient services; inventory tasks; and, where permitted and appropriately trained, services such as immunizations, point-of-care testing, and offsite clinics. Technician immunizer duties, where allowed, include completing required training and licensure, educating patients about vaccines, referring vaccination questions to the Pharmacist-on-duty, responding to adverse reactions, documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, switching between tasks to meet patient and business needs, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and precise machine adjustments; stooping and bending; and performing close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information, and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.