Pharmacy Technician

CVS Health • Detroit, MI

6d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients at pickup, drive-thru, and by phone; and contribute to a caring, inclusive patient and colleague experience. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and comply with applicable laws, professional standards, and CVS policies. After starting, they must complete company training and satisfy state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are met.

Depending on state law, training, and certification, Technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements relating to age, education, and licensure or certification.
• If state pharmacy rules do not specify a minimum age, be at least 16 years old.
• If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including sustained concentration, shifting between tasks, and confirming prescription information and label accuracy.
• Provide friendly customer service, recognize patient reactions, and respond appropriately.
• Use verbal and written communication effectively, including active listening with patients and colleagues.
• Use mathematics to solve pharmacy-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and precise machine adjustments; stooping and bending; and close visual acuity.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
• Communicate detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback constructively, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
• When permitted, complete Technician Immunizer licensing and training requirements; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED