Pharmacy Technician

CVS Health • Greenwood, IN

8d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. After starting, they must complete the company’s training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, duties may be restricted by the Pharmacy Manager.

Technicians may provide additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, technicians may pursue Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient-information documentation, and vaccine-supply management.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements where applicable.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly customer-service skills, awareness of patient reactions, and ability to respond appropriately.
• Verbal and written communication skills, including active listening and conveying and receiving detailed information accurately.
• Mathematical ability to calculate quantities such as tablets, days’ supply, and bottle counts.
• Ability to identify challenging interactions and select an appropriate course of action.
• Ability to perform the physical demands listed in the posting, including lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• When permitted, complete licensure and training for Technician Immunizer status; support vaccine preparation and administration, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, review and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Use attention, communication, customer-service, mathematical-reasoning, and problem-resolution skills to meet patient and business needs and confirm prescription information and label accuracy.
• Perform the physical duties of the role, including remaining mobile and upright for extended periods, handling and scanning items, reaching, repetitive finger movements, precise machine adjustments, stooping, close visual work, and lifting or exerting force as described in the posting.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED