Pharmacy Technician

CVS Health•Sarasota, FL

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring, inclusive patient experience. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and help maintain a safe and compliant environment. After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, duties may be restricted by the Pharmacy Manager. Where permitted by law and supported by training and certification, Technicians may also provide additional patient care services, including immunizations and point-of-care testing. Technician immunizers may need additional licensure and training to prepare and administer vaccines.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state requirements do not establish a minimum age, be at least 16 years old.
If state requirements do not establish a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements.
Maintain attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork by looking for ways to help people, interacting in a friendly manner, recognizing patients’ reactions, and responding appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including standing and mobility for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently handle objects requiring negligible force.
Accurately communicate detailed spoken instructions and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service in person and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.