Pharmacy Technician

CVS Health•Fort Wayne, IN

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an important point of contact for patients and customers. The role requires following company standard operating procedures and pharmacy workflow practices, communicating effectively, and providing caring, personalized service while contributing to a safe and inclusive team culture. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are completed, the Pharmacy Manager may restrict duties. Depending on state law and required training or certification, technicians may also provide services such as immunizations and point-of-care testing or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate and refer patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet the applicable state-level licensure and national certification requirements.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to ensure patient safety.
Provide friendly assistance, understand patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles required.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, stooping, and close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and supported by required training and certification.
Where permitted, complete licensure and training for Technician Immunizer status; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.