Pharmacy Technician

CVS Health•Kansas City, KS

1d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, timely prescription fulfillment and excellent patient service in a retail pharmacy. They follow company standard operating procedures and pharmacy workflow across production, pick-up, drive-thru, and drop-off, and help ensure the pharmacy operates safely and efficiently. Technicians interact with patients and colleagues with empathy, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict duties. Depending on state law and training, technicians may provide additional health care services, including immunizations and point-of-care testing, and may staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction reporting. This is a full-time role with an anticipated 40-hour workweek. The listed schedule is Monday through Friday, 8 a.m.–5 p.m.; Saturday, 9 a.m.–6 p.m.; and Sunday, 10 a.m.–6 p.m. Shift times are not flexible, and every other weekend is required. The stated pay range is $17.00–$17.00 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required company training within the designated timeframe.
Have the ability to concentrate, switch between tasks, and verify prescription information and label accuracy.
Demonstrate a friendly, helpful approach to customer service and respond appropriately to patients’ reactions.
Use verbal and written communication and active listening with patients and colleagues.
Use math to calculate medication quantities and days’ supply.
Identify difficult patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the job, including extended standing, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Be available for the listed schedule, including nights, weekends, and every other weekend.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market as business needs require.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to cover shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted and appropriately trained and certified.
Where permitted and appropriately qualified, complete immunizer training and licensure requirements; educate patients about vaccines and refer questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, attend to tasks, and shift between tasks to meet patient and business needs.
Communicate with patients and colleagues using verbal and written communication and active listening.
Use mathematical reasoning to calculate prescription quantities and supplies, and use problem-solving skills to address challenging interactions.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small items.
Complete additional tasks as directed by a supervisor or manager.