Pharmacy Technician

CVS Health•Pittsburgh, PA

12d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring, personalized service. Technicians work as part of the pharmacy team, following standard operating procedures and best practices and communicating effectively to contribute to a safe, inclusive environment. After starting the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are complete, the Pharmacy Manager may restrict assigned duties. Depending on the law and completed training and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, technicians can obtain Technician Immunizer status to help prepare and administer vaccines. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour; the offer depends on factors including experience, education, and geography. The position is eligible, based on eligibility, for medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, pivot between tasks, and verify prescription information and labels accurately.
Demonstrate friendly customer service, team orientation, and appropriate response to patient reactions.
Use verbal and written communication and active listening with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days' supply, and number of bottles required.
Identify challenging interactions and choose an appropriate course of action.
Meet physical demands, including extended periods upright, reaching, repetitive finger work, stooping, close visual acuity, and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other market stores for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowed by law and supported by required training and certification.
Where permitted and appropriately qualified, complete licensure and training for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; provide friendly assistance, recognize and respond to patient reactions, communicate effectively, listen actively, use math to support prescription dispensing, and select appropriate responses to challenging interactions.
Perform physical tasks such as standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small items or computer displays.
Perform additional tasks as directed by a Supervisor or Manager.