Pharmacy Technician

CVS Health • Baltimore, MD

13d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They help pharmacy operations run smoothly by following standard operating procedures and best practices, communicating effectively, and contributing to a safe, inclusive, and engaging team environment. Technicians complete a company training program and meet registration, licensing, and certification requirements established by their state’s Board of Pharmacy. Until requirements are completed, the Pharmacy Manager may restrict their duties.

The role may include supporting immunizations and other patient health care services, such as point-of-care testing or offsite clinics, where permitted by law and supported by required training and certification. Technicians who pursue Technician Immunizer status must complete applicable training and licensing requirements. This position is part-time, with anticipated weekly hours of 20. The typical pay range is $16.50–$25.00 per hour; actual offers depend on factors such as experience, education, and geography.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete the required company training within the designated timeframe.
• Have attention and focus, including the ability to concentrate and quickly pivot between tasks.
• Confirm prescription information and label accuracy.
• Demonstrate customer service, team orientation, and appropriate responses to patients’ needs and reactions.
• Communicate verbally and in writing, listen actively, and understand detailed spoken instructions.
• Use math to calculate prescription quantities and supplies.
• Resolve challenging patient or colleague interactions by choosing an appropriate course of action.
• Meet the role’s physical demands, including occasional lifting or exerting up to 20 lbs and frequent lifting or exerting up to 10 lbs.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, welcome feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowable and supported by required training and certification.
• When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Focus on tasks, shift between tasks to meet patient and business needs, and confirm prescription information and label accuracy.
• Use friendly customer service, recognize and respond appropriately to patients’ reactions, and communicate effectively with patients and colleagues using active listening.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle requirements.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small items.
• Complete other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED