Pharmacy Technician

CVS Health • Pearl City, HI

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate, timely prescription fulfillment and caring service. They are often the first point of contact for patients and customers and contribute to operational and service excellence by following company procedures, communicating effectively, and helping maintain a safe, inclusive environment. After hire, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, technicians who complete the additional requirements may obtain Technician Immunizer status and support vaccine preparation and administration, patient education, monitoring and reporting adverse reactions, documentation, and vaccine supply management. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If state pharmacy regulations do not set a minimum age, be at least 16 years old.
• If state pharmacy regulations do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Provide friendly customer service, recognize and respond appropriately to patients’ reactions, and work effectively as part of a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the job, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; close visual work; and occasionally lifting or exerting up to 20 pounds.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted and appropriately qualified, complete requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED