Pharmacy Technician

CVS Health • Austin, TX

18d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, follow standard operating procedures and pharmacy workflows, and provide caring service to patients and customers. Technicians work as part of the pharmacy team, communicate effectively, and help foster a safe, inclusive environment. After starting, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; until then, the Pharmacy Manager may restrict their duties.

The role may include additional patient health services such as immunizations and point-of-care testing when permitted by law and supported by required training and certification. Where permitted, technicians may pursue Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient documentation, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Ability to concentrate over time and shift quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, responsive customer service and team orientation, including recognizing and responding appropriately to patients’ reactions.
• Verbal and written communication skills, active listening, and ability to understand and convey detailed information accurately.
• Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottles needed for prescriptions.
• Ability to identify challenging interactions and select an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms in multiple directions; adjust machines precisely; and stoop to move items between low and high positions.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, and privacy.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, when legally allowed and supported by required training and certification.
• Where permitted and appropriately qualified, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events according to public health requirements.
• Review and collect applicable patient information and track and document it for each patient.
• Monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and resolve challenging patient or colleague interactions appropriately.
• Perform the physical and communication tasks necessary for the role, including remaining mobile and upright, handling and scanning items, reaching, typing, visually inspecting information, and communicating detailed information accurately.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED