Pharmacy Technician

CVS Health•Phoenix, AZ

5d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; provide caring service to patients; and follow standard operating procedures, best practices, and applicable laws and policies. Technicians contribute to a safe and inclusive team culture and must complete company training and any state-required registration, licensing, or certification. Until those requirements are completed, the Pharmacy Manager may restrict assigned duties. Depending on applicable law and training, technicians may also deliver services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, immunizer duties may include preparing and administering vaccines, educating patients and referring clinical questions to the pharmacist, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

Meet applicable state Board of Pharmacy requirements governing pharmacy practice, including any age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
Use friendly customer service and team-oriented skills, recognize patient reactions, and respond appropriately.
Communicate and listen effectively with patients and colleagues, including accurately conveying and receiving detailed instructions.
Use basic math to determine prescription quantities, days’ supply, and bottle requirements.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods of standing or mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work; occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service in person and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, where lawful and supported by required training and certification.
Where permitted and qualified as a Technician Immunizer, complete required training and licensure; educate patients about vaccines and refer questions to the pharmacist; monitor and report adverse reactions; collect and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Assist patients and colleagues through attentive listening, clear communication, friendly service, and appropriate problem resolution.
Accurately confirm prescription information and labels and use mathematical reasoning to determine quantities and days’ supply.
Perform the physical activities required for the role, including standing or remaining mobile for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and visually inspecting information.
Perform additional tasks as directed by a supervisor or manager.