Pharmacy Technician

CVS Health•Clinton, CT

20d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients as a first point of contact, and contribute to a caring and inclusive pharmacy experience. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, applicable laws and regulations, and patient privacy and security requirements. After starting, they must complete the company training program and meet state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are met. Depending on applicable law and training, technicians may provide additional health care services, including supporting immunizations, point-of-care testing, and offsite clinics. Technician Immunizers complete additional training and licensure requirements, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, flexibility to support scheduling and business needs, and the ability to travel to other stores in the market when needed.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training program and applicable state registration, licensing, and certification requirements.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Actively look for ways to help people, interact in a friendly manner, recognize patient reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, and practice active listening.
Apply mathematical reasoning to determine quantities such as tablets to dispense, days' supply, and the number of bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role's physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized patient service in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where applicable; resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to meet scheduling and business needs, and travel to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
When supporting immunizations, complete required additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.