Pharmacy Technician

CVS Health•North Olmsted, OH

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as a frequent first point of contact; and work with the pharmacy team using company procedures, best practices, and effective communication. Technicians are expected to provide caring service, contribute to a safe and inclusive workplace, and complete the company training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until required qualifications are met. The role may include supporting immunizations where permitted by law and supported by the required training and certification. Technician immunizers complete additional licensure and training, educate patients about vaccines and refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. Technicians may also provide other permitted health services, such as point-of-care testing and staffing offsite clinics.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Have the ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Demonstrate customer service and teamwork skills, including identifying ways to help people, acting in a friendly manner, and responding appropriately to patients.
Use and understand verbal and written communication, and apply active listening skills.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed for a prescription.
Identify difficult patient or colleague interactions and choose an appropriate course of action.
Meet physical demands including extended standing or mobility; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; close visual acuity; and occasional lifting or exertion of up to 20 pounds.
Communicate spoken instructions accurately and receive detailed information through oral communication.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to develop clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained or certified.
If supporting immunizations, complete required licensure and training; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; provide friendly assistance, respond appropriately to patients, and communicate effectively with patients and colleagues.
Use mathematical reasoning to support prescription filling and resolve patient or colleague problems.
Perform the physical tasks required for the role, including standing or remaining mobile for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.