Pharmacy Technician

CVS Health • Overland Park, KS

1d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After joining, technicians must complete the company training program and meet registration, licensing, and certification requirements established by their state Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until those requirements are complete.

Technicians may perform additional patient health care services—including immunizations, point-of-care testing, and staffing offsite clinics—when permitted by law and supported by required training and certification. Where permitted, technicians may pursue Technician Immunizer status and assist with preparing and administering vaccines. The role is part-time, with anticipated weekly hours of 29. Scheduling availability is flexible across shifts, Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 6 p.m., and Sunday from 10 a.m. to 6 p.m. The typical pay range is $16.50 to $25.00 per hour. Benefits for eligible part-time colleagues may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs; availability depends on hours worked and eligibility.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have the ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patient reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to calculate prescription quantities and days’ supply.
• Resolve challenging patient or colleague interactions by selecting an appropriate course of action.
• Meet the role’s physical and communication demands, including standing or remaining upright for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, close visual work, and accurately expressing and receiving spoken information.
• Be available for regular and predictable attendance, including nights and weekends, and meet the stated schedule availability for the role.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide positive patient experiences with empathy and personalized care at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform permitted basic inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• Where permitted and appropriately trained, complete additional licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information; track and document applicable patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Concentrate on tasks, switch quickly between tasks, and confirm prescription information and label accuracy.
• Provide friendly assistance, recognize and appropriately respond to patients’ reactions, and communicate effectively with patients and colleagues using active listening.
• Use mathematics to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Perform the physical and communication functions described for the role, and complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED