Pharmacy Technician

CVS Health•Anaheim, CA

21d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help pharmacy operations run smoothly, ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, contribute to a safe and inclusive culture, and complete the required company training program and applicable state registration, licensing, and certification requirements. Until requirements are completed, duties may be restricted by the Pharmacy Manager. Depending on applicable laws, training, and certification, technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Where permitted, immunizer duties include completing additional licensure and training, educating patients and referring clinical questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Meet applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe and satisfy applicable registration, licensing, and certification requirements.
Maintain attention and focus, concentrate over time, switch tasks quickly, and confirm prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning for prescription calculations, such as quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing and mobility for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision machine adjustments, bending and stooping; and close visual acuity.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide compassionate, personalized service at the counter, drive-thru, and by phone; offer immunizations and other services; and resolve or escalate patient concerns.
Perform permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, including immunizations, point-of-care testing, and offsite clinic staffing, when permitted and supported by required training and certification.
Where permitted, complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.