Pharmacy Technician

CVS Health•Whitehall, PA

21d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and contribute to a caring, inclusive environment. Technicians follow company Standard Operating Procedures and pharmacy workflow procedures, communicate effectively with patients and colleagues, and help the pharmacy team deliver a positive patient experience. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on the law and required training and certification, technicians may provide additional patient health services such as immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, immunization support may include earning Technician Immunizer status, preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as needed.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks and pivot quickly between tasks.
Be able to confirm prescription information and label accuracy.
Demonstrate friendly customer service, awareness of patient reactions, and appropriate responses.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including prolonged standing and mobility; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precise machine adjustments; stooping and bending; and close visual work.
Be able to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Be able to convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation and support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
Where permitted, complete immunizer licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccine questions to the pharmacist on duty; monitor and report adverse reactions; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Use attention, communication, customer service, mathematical reasoning, and problem-resolution skills to meet patient and business needs and help ensure prescription accuracy.
Perform other tasks as directed by a supervisor or manager.