Pharmacy Technician

CVS Health • Anaheim, CA

12d • Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive team environment.

Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Until all requirements are completed, the Pharmacy Manager may restrict duties. Where permitted and after completing required training and certification, a Technician may support patient health services such as immunizations, point-of-care testing, and offsite clinics. Technician immunizers may prepare and administer vaccines, educate patients, refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and checking prescription information and labels for accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening skills to interact with patients and colleagues.
• Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging interactions and select an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods, mobility, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company SOPs and pharmacy workflow procedures at each workstation to support safe, accurate, and timely prescription fulfillment.
• Assist with production, pick-up, drive-thru, and drop-off pharmacy workflows.
• Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where allowable by law and supported by required training and certification.
• Where permitted, complete requirements for Technician Immunizer status; prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription dispensing, and identify and resolve challenging patient or colleague interactions.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED