Pharmacy Technician

CVS Health • Fishkill, NY

21d • $18 - $28 • Onsite

About The Position

At CVS Health, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in a retail store. They often serve as a first point of contact for patients and customers, helping pharmacy operations run smoothly and ensuring prescriptions are filled promptly, safely, and accurately. Technicians follow company procedures and best practices, communicate effectively, and contribute to a safe, inclusive environment where patients and colleagues feel valued.

After starting the role, technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Depending on state law and training, technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Where permitted, immunizer duties include completing additional licensure and training, educating patients and referring vaccination questions to the pharmacist, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the role.
• Be able to concentrate over time, switch between tasks quickly, and confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including identifying ways to help patients, responding in a friendly manner, and recognizing and appropriately responding to patients’ reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging interactions and select an appropriate response from multiple options.
• Be mobile and remain upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using a negligible amount of force.
• Express and exchange ideas verbally, accurately convey detailed instructions, and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where legally permitted and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events according to public health requirements.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED