Pharmacy Technician

Kroger•Newport, KY

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness in accordance with applicable state and federal laws. The role helps maintain a safe, clean, inclusive environment; provides products, services, and care with fair and accurate pricing; and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician assists the pharmacist with pharmacy operations, except duties requiring a pharmacist’s professional judgment. Responsibilities include supporting prescription reception, data entry, adjudication, and dispensing; managing inventory and orders; preparing products; completing billing and register transactions; responding to phone calls and inquiries; and maintaining clean, organized work areas. The position also requires regulatory compliance, responsible handling of confidential information, and cooperative service in a fast-paced environment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions of the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
Familiarity with EPRN.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety rules, programs, and procedures; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to ensure value for the customer and company.
Answer phone calls, triage calls, and respond to inquiries as appropriate.
Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink.
Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and check transactions.
Provide a strong customer experience while accurately and efficiently completing prescription reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities other than those requiring professional judgment.
Follow HIPAA regulations and company policies concerning protected information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.