Pharmacy Technician

CVS Health•Powhatan, VA

4d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often a first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and effective communication practices while contributing to a safe, inclusive, and engaging team culture. Technicians must complete the company training program and satisfy registration, licensing, and certification requirements established by their State Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until all necessary requirements are completed. Depending on state law and training, technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, Technician Immunizers complete additional training and licensure requirements to help prepare and administer vaccines.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements.
Concentrate on tasks and switch between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, recognize patient reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, and actively listen to understand information and ask appropriate questions.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the position, including remaining mobile and upright for extended periods, lifting, scanning, and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Create positive patient experiences through empathetic, personalized service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted basic inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
Where permitted, complete additional requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse events as required.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.