Pharmacy Technician

CVS Health•Eldersburg, MD

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, and timely prescription services and compassionate patient care. They are often the first point of contact for patients and customers, and work as part of the pharmacy team by following company Standard Operating Procedures, best practices, and effective communication. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until these requirements are completed, the Pharmacy Manager may restrict duties. The role includes supporting pharmacy workflows, assisting patients at pickup, drive-thru, drop-off, and by phone, and helping maintain a safe, inclusive, and engaging team environment. Technicians may also provide additional health services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Where permitted, Technician Immunizers may prepare and administer vaccines after completing applicable licensure and training requirements.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication, and practice active listening.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Be able to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; handle items with precision; and stoop and bend to move items.
Have close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service in person and by phone, and solve or escalate patient concerns appropriately.
Offer immunizations and other services to patients where permitted.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted and appropriately trained and certified.
For Technician Immunizer duties, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning in prescription-related calculations, and resolve problems appropriately.
Perform other tasks as directed by a Supervisor or Manager.