Pharmacy Technician

CVS Health • Matthews, NC

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while contributing to a safe, inclusive, and patient-focused environment.

Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are met. Where permitted and supported by required training and certification, technicians may also provide patient services such as immunizations and point-of-care testing, or staff offsite clinics. Technician Immunizers must complete additional licensure and training requirements and may assist with vaccine preparation and administration, patient education and referrals, adverse-reaction response and reporting, patient information documentation, and vaccine supply management.

This is a part-time position with anticipated weekly hours of 25. The stated pay range is $16.50–$25.00 per hour. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe and satisfy applicable registration, licensing, and certification requirements.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate over time, switch tasks quickly, and accurately confirm prescription information and labels.
• Use friendly customer service, recognize and respond appropriately to patient reactions, and work effectively as part of a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to solve prescription-related problems, such as calculating quantities, days’ supply, and bottles needed.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the stated physical demands, including extended periods upright, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force as described in the posting.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when allowed by law and supported by required training and certification.
• When permitted and qualified as a Technician Immunizer, complete required additional training and licensure; help prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; collect and document patient information; and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to support patient safety; use attention, listening, communication, mathematical reasoning, and problem-solving skills to meet patient and business needs.
• Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, operating or adjusting machines, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED