Pharmacy Technician - Emerald Specialty Pharmacy

Blue Cross of Idaho•Meridian, ID

1d•$24 - $33•Onsite

About The Position

Emerald Specialty Pharmacy is seeking adaptable, patient-focused Pharmacy Technicians who are excited to help build a new specialty pharmacy from the ground up. This is a unique opportunity to join an entrepreneurial team where you'll gain exposure to a wide range of pharmacy operations, including prescription processing, patient support, claims coordination, inventory management, fulfillment, and shipping. As a startup operation, our Pharmacy Technicians play an essential role across the entire patient journey. We're looking for team members who thrive in a dynamic environment, enjoy learning new responsibilities, and are passionate about delivering exceptional service.

Requirements

Minimum two (2) years of pharmacy technician experience in pharmacy operations, specialty pharmacy, fulfillment, claims administration, mail-order pharmacy, or a related healthcare setting.
Strong attention to detail and commitment to accuracy.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with pharmacy systems and technology platforms.
Pharmacy Technician Certification (CPhT); compliance with state requirements for pharmacy staff.

Nice To Haves

Specialty pharmacy experience.
Mail-order pharmacy experience.
Experience with pharmacy claims, prior authorizations, or benefit investigations.
Experience supporting fulfillment, inventory, or shipping operations.
Experience in a startup, growth-oriented, or highly collaborative environment.

Responsibilities

Process prescriptions from intake through completion while ensuring accuracy and compliance.
Enter prescription, member, provider, and insurance information into pharmacy management systems.
Review documentation for completeness and identify discrepancies requiring follow-up.
Maintain accurate pharmacy records and documentation.
Serve as a point of contact for members, providers, and business partners regarding prescription status and medication access.
Assist with benefit investigations, prior authorizations, and claims-related inquiries.
Coordinate with healthcare providers, payers, and members to resolve service issues and facilitate timely treatment.
Deliver exceptional customer service through phone, email, and other communication channels.
Support pharmacy claims processing and adjudication activities.
Collaborate with pharmacists to resolve prescription, coverage, and medication-related concerns.
Utilize pharmacy management systems and operational tools to support workflow efficiency.
Participate in quality assurance and compliance activities.
Prepare, package, label, and distribute medications in accordance with regulatory and organizational requirements.
Support inventory activities including receiving, stocking, replenishment, and storage of medications and pharmacy supplies.
Coordinate shipping and delivery activities, including preparation of temperature-sensitive shipments when required.
Maintain shipment documentation and assist with tracking and delivery issue resolution.
Help ensure a safe, organized, and audit-ready pharmacy environment.
Participate in process development and continuous improvement initiatives as Emerald Specialty Pharmacy grows.
Assist with creating efficient workflows and identifying opportunities to enhance service, quality, and operational effectiveness.
Support additional responsibilities as assigned to meet evolving business needs.