Pharmacy Technician

CVS Health•San Jose, CA

About The Position

CVS Health Pharmacy Technicians support the safe, timely, and accurate filling of patient prescriptions while providing compassionate service to patients and customers. The role requires maintaining patient confidentiality, ethical conduct, and compliance with applicable federal, state, and local laws and regulations. Technicians manage assigned pharmacy workstations and tasks to support the pharmacy team and meet medication needs and regulatory standards. New Pharmacy Technicians must complete CVS’s Pharmacy Technician Training Program and satisfy the registration, licensing, and certification requirements established by their state’s Board of Pharmacy. A manager may initially restrict the technician’s duties until these requirements are met. As technicians gain experience, they can further develop clinical, technical, and insurance knowledge through available tools and training. The position operates in a fast-paced retail pharmacy environment and may be subject to collective bargaining agreement rules in select markets. Depending on the role and location, COVID-19 vaccination may be required where permitted by law, subject to applicable accommodations.

Requirements

Must be at least 16 years of age.
Licensure requirements vary by state.
Ability to concentrate on a task over time without being distracted.
Customer service orientation, including helping people in a friendly manner, understanding customer reactions, and responding appropriately.
Verbal and written communication skills to interact with customers and colleagues.
Active listening skills, including giving full attention, understanding points made, asking questions as appropriate, and avoiding inappropriate interruptions.
Mathematical reasoning, such as calculating a prescription’s days’ supply.
Problem-resolution skills, including recognizing when something is wrong or likely to go wrong and choosing an appropriate course of action.
Ability to meet the stated physical demands, including standing and moving about for sustained periods, fine finger work, reaching, bending and stooping, communicating and hearing spoken instructions, close visual work, and occasional lifting of up to 30 pounds.

Nice To Haves

Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience as a Pharmacy Technician.
PTCB National Certification.
High school diploma or equivalent (preferred but not required).

Responsibilities

Manage assigned pharmacy workstations and tasks to support prompt, safe, and accurate prescription filling.
Help meet patients’ medication needs and pharmacy regulatory compliance standards.
Provide caring service to patients and customers that meets or exceeds expectations.
Maintain ethical conduct and patient confidentiality.
Complete the CVS Pharmacy Technician Training Program and applicable state registration, licensing, and certification requirements.
Develop clinical, technical, and insurance knowledge using available tools and training.