Pharmacy Technician

CVS Health • 06361 - Tennessee CVS Pharmacy, L.L.C., TN

13d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and customer service in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; follow company standard operating procedures and pharmacy workflow processes; and contribute to a caring, inclusive experience for patients and colleagues. Technicians complete company training and meet applicable state registration, licensing, and certification requirements. Until requirements are completed, duties may be restricted by the Pharmacy Manager.

Depending on applicable law and training, technicians may provide additional patient health services, including immunizations and point-of-care testing, and may volunteer to staff offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. This is a part-time position with an anticipated 29 hours per week.

Requirements

• Meet applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
• Provide friendly assistance, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Apply basic mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities for prescriptions.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
• Communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists and patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, and privacy.
• Deliver additional health care services, such as immunizations and point-of-care testing, where legally permitted and supported by required training and certification; voluntarily staff offsite clinics where applicable.
• Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccine questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events as required.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Assist with other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED