Pharmacy Technician

CVS Health•Attleboro, MA

3d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and customer service in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; follow pharmacy workflows and standard operating procedures; and provide caring, personalized service to patients and customers. Technicians work as part of the pharmacy team, communicate effectively, contribute to a safe and inclusive environment, and complete required company training and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are satisfied. Technicians may perform additional patient health care services, including immunizations and point-of-care testing, or staff offsite clinics, when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers may prepare and administer vaccines after completing required training and licensure. They educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Concentrate over time, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including standing and moving for extended periods; lifting, scanning, and bagging items; reaching, bending, stooping, and repetitive finger movements; adjusting machines precisely; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to help pharmacists manage and improve patient health.
Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when legally permitted and appropriately trained and certified.
When authorized as a Technician Immunizer, complete required training and licensure, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.