Pharmacy Technician

CVS Health•Portland, OR

16d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately while delivering caring service to patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow processes, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team environment. Technicians complete a company training program and satisfy state-specific registration, licensing, and certification requirements. Until required qualifications are complete, duties may be restricted by the Pharmacy Manager. Depending on state law, training, and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, immunizer duties include preparing and administering vaccines, educating patients, referring clinical questions to the pharmacist, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Ability to concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
Friendly customer-service approach, ability to recognize patients’ reactions, and ability to respond appropriately.
Verbal and written communication skills, including active listening and clear interaction with patients and colleagues.
Ability to use mathematics to calculate prescription quantities, days’ supply, and bottle requirements.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements and precise machine adjustments.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflows at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service in person and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowable and supported by required training and certification.
Where permitted, complete immunizer licensure and training requirements; educate patients about vaccines and refer vaccination questions to the pharmacist on duty.
Where permitted, monitor and respond to adverse vaccine reactions, report events as required, review and document patient information, and monitor vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.