Pharmacy Technician

The Kroger Co.•Harper Woods, MI

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness services within the limits of state and federal laws. The role helps create a safe, clean, and inclusive environment; provides products, services, and care with fair and accurate pricing; and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations and assists the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
EPRN familiarity.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety requirements; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to help ensure value for customers and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow guidelines for vendor coupons, cash shortages, and company shrink prevention.
Operate the cash register and follow cashier handling policies for electronic fund transfers, cash, and check transactions.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing steps.
Assist the pharmacist with responsibilities except those requiring professional judgment.
Comply with HIPAA regulations and company privacy policies.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.