Pharmacy Technician

CVS Health•Parkersburg, WV

20d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an important first point of contact for patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while contributing to a safe, inclusive, and caring environment. After starting in the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may provide additional patient health services, including immunizations and point-of-care testing. Technician Immunizers must complete applicable additional training and licensure requirements.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training within the designated timeframe.
Have the ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended upright periods; lifting and moving items; reaching, repetitive finger movements, precision control, stooping, close visual work, and exchanging and receiving detailed spoken information.
Lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects requiring negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where allowed by law and supported by required training and certification.
When serving as a Technician Immunizer, complete required training and licensure, prepare and administer vaccines, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions and report events, review and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform calculations relevant to prescription fulfillment, communicate effectively, provide attentive customer service, and identify and resolve challenging interactions.
Perform the physical activities required for the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.