Pharmacy Technician

CVS Health • Antioch, CA

6d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide prompt, safe, and accurate prescription fulfillment and compassionate service. Technicians may be the first point of contact for patients and customers, and they contribute to operational and service excellence by following company procedures, best practices, and effective communication standards. They are expected to help create a safe, inclusive environment and provide caring support throughout their shifts.

After starting the role, Technicians must complete the company training program and meet the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers have additional licensure and training duties related to preparing and administering vaccines, educating patients, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

This is a part-time position with 29 anticipated weekly hours. The stated pay range is $18.90–$28.90 per hour. Eligible benefits and programs may include dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Comply with applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the position.
• Be able to complete required training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including helping people in a friendly manner, understanding patient reactions, and responding appropriately.
• Use verbal and written communication effectively and practice active listening with patients and colleagues.
• Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the stated physical demands, including extended periods of standing or mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide positive patient experiences through empathetic, personalized service in person, at drive-thru, and over the phone.
• Offer immunizations and other services to patients where applicable, and resolve patient problems or escalate them as appropriate.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where allowed and appropriately trained and certified.
• For Technician Immunizer duties, complete required licensure and training, prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED