Pharmacy Technician

CVS Health•Jersey City, NJ

2d•$18 - $28•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and contribute to a caring, inclusive, and safe pharmacy environment. Technicians follow company Standard Operating Procedures and pharmacy workflow procedures, communicate effectively with patients and colleagues, and complete required company training and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are met. The role may include supporting immunizations and other health care services, such as point-of-care testing and offsite clinics, where permitted by law and supported by the required training and certification. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, respond to adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. The work involves extended periods standing or remaining upright, handling and moving items, repetitive finger movements, reaching and stooping, close visual tasks, and occasional lifting of up to 20 pounds.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and accuracy when confirming prescription information and labels.
Provide friendly, helpful customer service; recognize patient reactions and respond appropriately.
Use verbal and written communication effectively and demonstrate active listening with patients and colleagues.
Use mathematical reasoning for prescription calculations, such as tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the job, including remaining upright for extended periods, handling and moving items, reaching, repetitive finger movements, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately express and exchange detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to help fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required.
Review and collect patient information and maintain applicable patient tracking and documentation.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.