PHARMACY/TECHNICIAN

The Kroger Co. • Fontana, CA

10d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness services in accordance with applicable state and federal laws. The role contributes to a safe, clean, inclusive environment and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports pharmacy operations by handling prescription reception and data entry, adjudication, product dispensing, billing, inventory ordering and management, and customer inquiries. The role assists the pharmacist with responsibilities that do not require professional pharmacist judgment, follows HIPAA and company policies, and helps maintain clean, organized work areas and customer waiting areas. This position requires cooperative work in a fast-paced environment and respectful support for customers, including minors, people with special needs, and older adults.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Nice To Haves

• Any previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• Familiarity with EPRN.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety rules and procedures; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain clean and organized workstations and customer waiting areas.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to support value for customers and the company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow guidelines for vendor coupons, cash shortages, and company shrink controls.
• Operate the cash register and follow cashier handling policies for cash, checks, credit and debit cards, EBT, and gift cards.
• Provide a positive customer experience while completing reception, data entry, adjudication, and product dispensing accurately and efficiently.
• Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies regarding confidential information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Benefits

• Medical, dental, vision, and prescription coverage through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways supporting growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED