Pharmacy Technician

CVS Health•Albany, OR

19d•$18 - $28•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging workplace. After hire, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are complete. The role may include supporting immunizations and other health care services where permitted by law and supported by appropriate training and certification. Where allowed, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Maintain attention and focus, including concentrating over time and shifting between tasks to meet patient and business needs.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning for prescription quantities, days’ supply, and bottle calculations.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, stooping, and handling items between low and high positions; and maintaining close visual acuity.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Accurately convey and receive detailed information through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally allowed and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy and perform other tasks as directed by a Supervisor or Manager.