Pharmacy Technician

CVS Health • Baltimore, MD

15d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping deliver safe, accurate, and timely prescription services and a caring customer experience. Technicians follow company standard operating procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off. They communicate with patients and colleagues, assist with pharmacy operations, and contribute to a safe, inclusive, and engaging team environment. After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where allowed by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic support. Technicians who qualify as immunizers may assist with vaccine preparation and administration, patient education and referral, adverse-reaction response and reporting, patient information documentation, and vaccine supply management. This is a part-time position with an anticipated 10 hours per week. The typical pay range is $16.50–$25.00 per hour. Eligible benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, subject to hours worked and eligibility.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner, recognizing patient reactions, and responding appropriately.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the position, including extended standing or mobility, reaching, repetitive finger work, stooping, close visual acuity, and occasional lifting of up to 20 pounds and frequent lifting of up to 10 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Serve patients at pick-up, drive-thru, and over the phone with empathy and personalized care; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market when shifts are needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• If supporting immunizations, complete applicable licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical and communication tasks required for the role, including remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, visually inspecting information, lifting or exerting force, and accurately conveying and receiving spoken instructions.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to hours worked and eligibility.
• Other benefit programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED