PHARMACY/TECHNICIAN

The Kroger Co. • Surprise, AZ

4d • Onsite

About The Position

Provide exceptional customer service and direct patient intervention through health and wellness services and experiences, as permitted by state and federal law. Help maintain a safe, clean, inclusive environment and provide appropriate products, services, and care at fair and accurate prices. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role supports pharmacy operations, including prescription reception, data entry, adjudication, and dispensing; medication and supply ordering and inventory management; billing; customer inquiries; and assisting the pharmacist with responsibilities that do not require professional judgment. The position requires compliance with applicable regulations, company policies, and HIPAA, as well as supporting health and wellness initiatives and maintaining clean, organized work areas.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Any previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety rules and procedures; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure value for the customer and the company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow company guidelines for vendor coupons, cash shortages, and shrink controls.
• Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and checks.
• Provide a positive customer experience while accurately and efficiently completing prescription reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist with responsibilities that do not require a pharmacist's professional judgment.
• Follow HIPAA regulations and company policies regarding confidential information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to eligibility and plan terms.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED