Pharmacy Technician

CVS Health•Shakopee, MN

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and are often the first point of contact for patients and customers. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture while providing caring service. Technicians must complete the company’s training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict duties. Depending on state law and required training, technicians may also support immunizations, point-of-care testing, offsite clinics, and other patient health care services. Technician Immunizers may prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
Where the state board of pharmacy does not specify a minimum age, be at least 16 years old.
Where the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service and team orientation, with the ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and the ability to understand and convey detailed information accurately.
Ability to use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead; stretch; perform repetitive finger movements; extend arms in multiple directions; make precise adjustments to machines; stoop and bend; and perform close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to ensure safe and accurate prescription fulfillment.
Provide positive patient experiences through empathetic, personalized service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where legally permitted and supported by required training and certification.
When serving as a Technician Immunizer, complete applicable licensure and training, prepare and administer vaccines, educate patients about vaccines, refer vaccination questions to the pharmacist on duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.