Pharmacy Technician

CVS Health • University Heights, OH

14d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help the pharmacy team fill prescriptions promptly, safely, and accurately, and contribute to a caring, inclusive customer experience. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and help maintain a safe environment. After starting, technicians must complete a company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are satisfied.

Technicians may support additional patient health care services, including immunizations and point-of-care testing, and may staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, technician immunizers complete additional licensing and training, help prepare and administer vaccines, educate patients and refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

This is a part-time position with 25 anticipated weekly hours. The stated pay range is $17.00 per hour. Benefits may depend on hours worked and eligibility.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet applicable registration, licensing, and certification requirements under state Board of Pharmacy guidelines.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Friendly customer service, awareness of patient reactions, and appropriate responses.
• Ability to use verbal and written communication with patients and colleagues and to practice active listening.
• Ability to use math to determine prescription quantities, days’ supply, and bottle counts.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Physical ability to remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger work; make precise machine adjustments; stoop and bend; and perform close visual-acuity tasks.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Ability to accurately convey detailed spoken instructions and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient issues.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and appropriately trained and certified.
• Where permitted and qualified as a technician immunizer, prepare and administer vaccines, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide friendly customer service, communicate effectively, use active listening, apply mathematical reasoning to prescription quantities and supplies, and resolve challenging interactions appropriately.
• Perform physical tasks including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED