Pharmacy Technician

CVS Health•Phoenix, AZ

9d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide safe, prompt, accurate prescription fulfillment and caring service to patients. They assist patients and customers, follow company Standard Operating Procedures and pharmacy workflow practices, and contribute to a safe, inclusive, and effective store environment. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. The role may include supporting immunizations, point-of-care testing, and offsite clinics when permitted by law and supported by required training and certification. Technician immunizers must complete additional licensure and training requirements. This full-time position has 40 anticipated weekly hours and requires regular, predictable attendance, including nights and weekends. Technicians may also be asked to travel to other stores in the market to meet business needs.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Provide friendly assistance, notice and understand patient reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; maintaining close visual acuity; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation and support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service in person and over the phone, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
When supporting immunizations, complete required licensure and training, educate patients about vaccines and refer vaccination questions to the pharmacist on duty, monitor and respond to adverse reactions, report events as required, review and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.