PHARMACY/TECHNICIAN

The Kroger Co.•Richland, WA

About The Position

The Pharmacy Technician provides exceptional customer service and supports customers’ health and wellness needs in a safe, clean, and inclusive environment. The role provides direct patient intervention and health and wellness services as allowed by and consistent with state and federal laws, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy Technician supports pharmacy operations by accurately handling reception, data entry, adjudication, product dispensing, billing, inventory, ordering, and deliveries. The role assists the pharmacist with responsibilities that do not require the pharmacist’s professional judgment and maintains compliance with applicable regulations, HIPAA, company policies, and safety procedures. The position also involves answering and triaging phone calls, supporting customers with varied needs, and working cooperatively in a fast-paced environment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Any previous comparable experience.
Experience equivalent to that of a pharmacy clerk.
Familiarity with EPRN.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to ensure value for the customer and company.
Answer phones, triage calls, and respond to inquiries as appropriate.
Follow company guidelines for accepting and tendering vendor coupons, cash shortages, and shrink.
Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and checks.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
Follow HIPAA regulations and company policies concerning protected information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan and eligibility terms.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay based on eligibility and length of service.
Free counseling through the Employee Assistance Program.
Confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
Training programs and career pathways.
Health care benefits.
Vacation, sick leave, and parental leave.
Mental and emotional support resources through the Employee Assistance Program.
Participation in a 401(k) plan and/or Taft-Hartley pension fund, subject to eligibility requirements.
Group term life insurance, depending on location and eligibility.
Tuition assistance, college scholarships, and educational leave of absence, depending on location and eligibility.
Internal training and development resources.