Pharmacy Technician

CVS Health•06414 - Tennessee CVS Pharmacy, L.L.C., TN

10d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow procedures, best practices, and applicable laws and policies. They contribute to a safe, inclusive team culture and help patients access health services. After starting, technicians must complete the company training program and meet state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted by law and supported by required training and certification, technicians may provide additional health care services, including immunizations, point-of-care testing, and staffing offsite clinics. The position is full-time, with 40 anticipated weekly hours and a typical pay range of $16.00–$24.00.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the job, including extended periods upright, lifting, scanning and bagging items, reaching, repetitive finger movements, precision control of machines, stooping and bending, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
Where permitted, complete the additional licensure and training needed for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events in accordance with public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.